GSM Customer Care: An Assessment
By Adebayo Oshin • Nov 10th, 2008 • Category: Features and Articles, ReviewsCustomer care for me is probably the most component of service delivery. As such, I embarked on a journey to assess the new entrant’s into the GSM fray, measuring Etisalat’s competence at customer service delivery against the backdrop of prevalent practices in the industry.
Will it be fair to assess them so soon? It may [...]


